What is Taxi Mom?
Taxi Mom is a “door to door” private transportation service specializing in student transport.
How long has Taxi Mom been around?
Taxi Mom has been in business since 2004. You can click on our About page to learn more about our story.
Is Taxi Mom safe?
Taxi Mom provides peace of mind for our parents and as a mother, it is important that we perform an extensive background check on all of our drivers which include criminal background checks as well as the motor vehicle check. We have a ZERO TOLERANCE POLICY in our van that allows us to advocate for equality and unit with our communities to ensure all kids are given a safe environment to grow up in.
What area's does Taxi Mom service?

We currently service Richardson, Plano, Garland, Allen, McKinney, Forney, Rockwall-Heath, Crandall, Prosper, Celina, Frisco, and Wylie ISD’s along with a couple of private schools in the North Dallas area. Please click on Schools to see a list of the schools.

I don't see my school, how can I be added to your service?

When registering online, choose your district and click on I Don’t See My School; we will add you to our wait list. When we open a new area, it will be posted on our website and Facebook page. The wait time can be a semester or full school year before we can add you on.

What happens when you are full?
Taxi Mom tries to help as many families as possible but once we are full we can not accept anymore kids. A waiting list will be created for the school in need and you will be contacted once someone leaves. The waitlist can vary depending on the school. It can be days or the entire school year.
How much do you charge and do you offer sibling discounts?

Click on Pricing for a list up to 5 miles. Special rates apply for longer distances. The sibling discount is 50% off the regular rate, per sibling. 

Is there an application fee?
No application fee’s apply but there is a reservation fee at the end of the year for returning students only. This fee guarantee’s your child’s seat for the following year.
Is a contract required?
No contract is required. Once you have determined if you are going to use our service and you have not registered online, we will ask you to register your child. You must agree to our policy to begin service. We will schedule a time to meet virtually based on your availability.
How does my kid identify you or your driver if we choose not to meet you?

Our passenger vans are wrapped vehicles and our SUV’s are either wrapped or magnetics are on the side of the door. If your child is in elementary, each school has a procedure to gather the children in the gym or cafeteria to be released in the bus/daycare lines. It is your responsibility to notify the elementary school that your child is riding with Taxi Mom. A picture of the driver and their assigned vehicle will be in the parent portal or mobile app. for you to view.

Can I ride only one or two days?

Yes, we offer daily rates. As long as we have available seats, we can help. Note: consistent daily riders will be charged whether they ride or not due to seat restrictions.

Do you charge for holidays, unforeseen events, intercession weeks, and days my student does not ride?

Yes, we charge 100% for the Thanksgiving break and Spring break . All weeks including winter holiday will be charged at 50%. **Note: this also applies to our consistent daily riders.

Why do you charge for the holidays, unforeseen events, intercession weeks, and when my kid is not riding?

As a small business owner, it is our duty to provide excellent service to you and your family as well as promote loyalty within our organization.  Our employees are given paid vacations for their reliability and hard work. Our operation costs have increased; due to the pandemic of Covid-19, sanitation supplies and personal protection equipment is now apart of our duties to keep you and your family safe from illness. This is a part of our policy, please read when registering online.

How do I pay my bill?

Once registered and the invitation is accepted, you will have access into our portal. You can choose your payment method of recurring or one-time.

Recurring is auto draft and the discounted rate will adjust based on your selection of weekly, bi-weekly, or monthly.

One-time is a recurring invoice that must be paid via the parent portal or mobile app and your quoted invitational price will take affect based on your selection of weekly, bi-weekly, or monthly. By choosing One-time, you will be required to log into the parent portal or mobile app to pay your bill based on your selection of weekly, bi-weekly, or monthly.

Taxi Mom will no longer send out invoices. It is your responsibility to pay on time to avoid late fees.

We still accept cash, money order or check made payable to Taxi Mom. **Note: we bill Monday – Friday only!) no exceptions. If your start date begins mid week, we will charge you a daily rate or weekly rate which ever is the least expensive.

Can I cancel at anytime?

Yes, with a two week notice. If you cancel suddenly, a $25 termination fee along with one week’s tuition will be drafted or invoiced based on your selection during the registration.  The notice will be available in the parent portal.

What safety measures do you have since the Pandemic outbreak?

Several measures have been adopted since April 1, 2020.  All vehicles are equipped with hand sanitizer, Lysol, surgical masks, tissues, and thermometers.  Each student’s temperature will be taken prior to loading the van.  All of our drivers are trained to disinefect the vehicles twice per day.  **Note:  if your child is running a fever, we won’t transport them. You will be notified immediately. 

I don't need you daily, how can I ride if there is an emergency?

You must register online and notate your request with the actual dates you need in our Notes section of the registration.  If we have the space, we will be happy to help.  

How can I register for service?

Simply click on the Registration tab to sign up. When registering, you will be prompted to choose the District and locate your school.  There are two sections to fill out in the registration. Client is the parent that is responsible for paying the bill. Passenger is the student information.  Submit to complete.  Once we receive the detailed request, we will send you an invitation with a quote, user name, and temporary password with an option to  “Accept” or “Decline”. If you choose “Accept”, you will have access into our portal with your payment options to complete the registration and your child will be assigned and added into our route system. You will have access to all of this information in your portal.  If you choose “Decline”, nothing else will be needed and we wish you the best of luck. **Note: the invitation will expire after 1 full week. Please call the office to re-activate the invitation.